Return policy

Thank you for shopping at Vavistoo. We take pride in the quality and craftsmanship of our timepieces. If you are not entirely satisfied with your purchase, we're here to help.

1. Return Eligibility

• Returns are accepted within 14 days of delivery.

• The item must be unused, unworn, and in its original packaging with all protective materials, tags, and manuals included.

• Customized or engraved items are non-refundable unless faulty.

2. How to Initiate a Return To start a return, contact us at support@vorodoo.com with your order number, reason for return, and any relevant photos.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• For international returns, please mark the parcel as "Return" to avoid customs fees. We are not responsible for any return duties.

4. Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange for the same item, contact us at support@vorodoo.com.

6. Damaged or Incorrect Orders

• Please inspect your order upon delivery.

• Contact us within 48 hours if your item is damaged or you received the wrong product.

7. Restocking Fees

• We do not charge restocking fees.

• You will only be charged once for shipping (including returns).

8. Exceptions / Non-returnable Items

• Final sale items, gift cards, and customized orders are not eligible for returns.

Need Help? Contact our support team at support@vavistoo.com for any return-related questions.